Community Member

I've been using 1Password for at least 10 years. I have never had 1Password on my current laptop and have never signed into 1Password,com from this laptop. I only have the app on my iphone (v.7.10.2). My husband has the app (v6.x) on an old Ipad. We both need to export our passwords. Neither have security keys. How can we do this when a security key is required and we haven't signed in via our current laptops. Accounts were created years ago on laptops that we no longer have.

1Password Version: 7.10.2
Extension Version: Not Provided
OS Version: Windows
Browser:_ MS Edge


  • Hi there @linnyellis

    It sounds like there might be a series of steps needed to get you signed in to 1Password on your computer, so send us an email at [email protected] and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey

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