ipassword icon not unlocking in chrome extension

doubleace3 · April 2023

In chrome browser I am unable to unlock the ipassword extension. Starts to sync then just shows the button again. Below is the image I am seeing after the sync doesn't open up the ipassword application:

And below is the chrome console development mode output:

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
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tariqajyusuf · April 2023

Getting some similar issues in Brave 1.50.121 / Chromium 112.0.5615.138.

1Password Client: Windows 8.10.5
1Password Chrome Extension: 2.10.0

bckground.js:2 Unexpected fetch error: TypeError: Failed to fetch
    at background.js:2:1382798
    at background.js:2:1381662
    at Object.next (background.js:2:1381767)
    at background.js:2:1380702
    at new Promise (<anonymous>)
    at OI (background.js:2:1380447)
    at YI (background.js:2:1382515)
    at background.js:2:1381879
    at background.js:2:1381662
    at Object.next (background.js:2:1381767)
(anonymous) @ background.js:2
background.js:2 [action/account#getAccountWithAttrs] ClientError: The request failed unexpectedly. Check your Internet connection and try again.
    at new t (background.js:2:1172250)
    at background.js:2:1712192
(anonymous) @ background.js:2
v @ background.js:2
background.js:2 [action/account#getEntireAccount] ClientError: The request failed unexpectedly. Check your Internet connection and try again.
    at new t (background.js:2:1172250)
    at background.js:2:1712192
(anonymous) @ background.js:2
v @ background.js:2
background.js:2 Unable to add new account ClientError: The request failed unexpectedly. Check your Internet connection and try again.
    at new t (background.js:2:1172250)
    at background.js:2:1712192
  at background.js:2:1712192
background.js:2 We successfully unlocked 0 account(s) from a Desktop app with 1 unlocked and 0 locked account(s).

Tried updating client and chrome://restart after reinstalling the extension to no avail. This has been pretty constant over the last couple of weeks.

steph.giles · April 2023

Hey @doubleace3,

I'm sorry for the trouble you are having.

I'd be interested to see the full console log as well as a diagnostics report if possible so we can take a closer look at what is going wrong:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. Thank you!

@tariqajyusuf,

Thank you for sharing this information, apologies for the trouble.

The log is showing some connection issues, can you check your internet connection and see if it improves things?

In addition, can you let me know if you are using a VPN?

Thanks!

ipassword icon not unlocking in chrome extension

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