1password just popped up a message saying my secret key has been changed.

loopless1
loopless1
Community Member
in iOS

This completely freaked me out. 1Password 8 popped a message saying my secret key had been changed (it hadn’t, not sure how even to check?) and asked me to enter my account password. I cancelled the dialog and 1password continued as if nothing had happened. Is this some kind of weird bug?

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: iOS 16.4.1
Browser:_ Not Provided

Comments

  • Dave_1P
    Dave_1P
    edited April 2023

    Hello @loopless1! 👋

    I'm sorry that you received an unexpected message that your Secret Key has been changed. Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

    ref: dev/core/core#21122

  • loopless1
    loopless1
    Community Member

    [#EHZ-54281-284]

    I checked , and using my untouched secret key, was able to log-in to my 1password.com account. So clearly this was some kind of bogus, but very scary message.

  • ag_tommy
    ag_tommy

    @loopless1

    Thank you and my apologies for the scare. My colleagues will follow up via email.

    ref: EHZ-54281-284

This discussion has been closed.