Forum Discussion

hotoutside's avatar
hotoutside
Occasional Contributor
3 years ago

Chrome 1Password plugin keeps asking for a password that's different from my local 1Password?

The classic plugin seems to have recently stopped working, so I installed the new plugin and I can't understand the new complex workflow.

Steps I take:
1. Unlock my 1Password application on macOS with my master password
2. Open Chrome browser
3. Click on the plugin icon

Expected Result:
* Plugin should automatically unlock since my local application is already unlocked (as it always had for years)

Actual Result:
* Plugin asks me for a password 🤬
* The same master password I used to unlock my local application does not unlock it. 🤯
* No option for Touch ID

In the past, when I unlocked the 1Password application, the browser plugin just worked. The "new" version is frankly infuriating... any pointers as to what's going on?

1Password Version: 7.9.10
Extension Version: 2.10.0
OS Version: macOS 13.3.1
Browser:_ Chrome 112.0.5615.137

browser extension

4 Replies

  • Former Member's avatar
    Former Member
    3 years ago

    Hi hotoutside I'm afraid that 1Password 8 does not support local vaults. I'd recommend you take a look at this post from our founder, Dave Teare, explaining this: https://1password.community/discussion/comment/602340/#Comment_602340

    I do recommend upgrading to 1Password 8 if you can, as 1Password 7 is no longer supported. Please let us know if you have any further questions about this.

  • hotoutside's avatar
    hotoutside
    Occasional Contributor
    3 years ago

    Where did local vault support land for 1P8? If there are no local vaults, I don't know whether I can "upgrade".

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey hotoutside,

    It sounds like 1Password in your browser is having a hard time connecting with your 1Password app. Before we go any further I recommend you start by upgrading to 1Password 8 for the best experience. Here is some more information along with a link to install it: 1Password 8 for Mac.

    Let me know how you get on and if you are still having trouble so we can continue troubleshooting.

  • hotoutside's avatar
    hotoutside
    Occasional Contributor
    3 years ago

    And for clarity, both 1Password > Accounts and Chrome > Extensions > 1Password > Accounts & Vaults show the exact same user ID.