This my.1password.com page can’t be found
Hi,
When i try to access my.1password.com for sign-in i first get a security alert that there is some problem with the SSL cert. If i choose to ignore the risk and proceed anyway i get "This my.1password.com page can’t be found".
Please help, i need to sign in :/
I have tried on firefox, brave and chrome with the same error. I have also tried in my browser on my phone and i get the same error there. When try to sign-in in the app i get a wrong password error even thou the password is correct and i can unlock the 1password app on mobile and on another laptop where i am already signed in to.. I also tried to manually enter all details in the app and also used scan qr code feature to auto fill information.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: linux, android
Browser:_ brave, firefox, chrome
Comments
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Here is the full error i get in the browser
NET::ERR_CERT_AUTHORITY_INVALID Subject: active-directory-ces-elb-711304234.us-east-1.elb.amazonaws.com Issuer: ad-DD-SUBCA-CA Expires on: 25 Mar 2023 Current date: 2 May 2023 PEM encoded chain: -----BEGIN CERTIFICATE----- MIIIlDCCBnygAwIBAgITbQAAEZlkMGXODLXaswAAAAARmTANBgkqhkiG9w0BAQsF ADBdMRMwEQYKCZImiZPyLGQBGRYDY29tMRkwFwYKCZImiZPyLGQBGRYJZGF0YWRv Z2hxMRIwEAYKCZImiZPyLGQBGRYCYWQxFzAVBgNVBAMTDmFkLURELVNVQkNBLUNB MB4XDTIxMDMyNTE2MjgxOFoXDTIzMDMyNTE2MjgxOFowgZoxCzAJBgNVBAYTAlVT MQswCQYDVQQIEwJOWTEMMAoGA1UEBxMDTllDMRYwFAYDVQQKEw1EYXRhZG9nLCBJ bmMuMQ8wDQYDVQQLEwZDb3JwSVQxRzBFBgNVBAMTPmFjdGl2ZS1kaXJlY3Rvcnkt Y2VzLWVsYi03MTEzMDQyMzQudXMtZWFzdC0xLmVsYi5hbWF6b25hd3MuY29tMIIC IjANBgkqhkiG9w0BAQEFAAOCAg8AMIICCgKCAgEA9MM9FU1Ycw1w55CThD+KkxEX RXKKgcsV7+JTJULDAzTyzmjUlKaihZrcVV2aWcnFVkJGLFxAfm4BnPTAh/72vZbG nMRf3ntC9bvK789bGe6NQVvNKt1PmWZHqZueqXmJqc49lC8EFDVyWlb6yQ/2+Jd1 EYDhnf11xewSulrLbVV0IJuFvQJZsCd53o9kPIJ7Nrci1w172y/uXXujR20adIZp neQLdqxrMSmb3/4fq5Oi2wtlUU6EA/FIOPYH7Xb+B718NcAQnVmI/IVEX7MG7AyA Zc/ZpR2UFSpPtm5hvD8ThSF3T3k4X5XDzs/+v6Az5NUtmDjA7gSeofU2MQ/dcmWR G1qMpCtYeSugWehdZzPuJTkWIn+iGVmMrCrZbw0Xn3jfpnBh7NTVtTgjgAI+PSgf UbrFeK2eYVt+dSJbn4/YyIWY/a/si4vhMEayhFWGEJLYwtYJNImhRWlCj51t4Fwj IPzeL22G+J+rN+SI8sKjysAP1kyjSCjyacTwKWhT0qH9oj27O9D4ubSxcClIQerv +43FlyzW7B/olIkzfTGtL76xF/HiAMAHUrgXAgFkSS2Ew0hvJf31pFMFZ8YbnHI/ IMXuhAhNcwZCqma2kVaFpRY6iBsOWi3ARjZoszvueetHn35jEopmjiGtd787iiIT 3zkk3U66VK3/FGl9o60CAwEAAaOCAw0wggMJMA4GA1UdDwEB/wQEAwIFoDATBgNV HSUEDDAKBggrBgEFBQcDATB4BgkqhkiG9w0BCQ8EazBpMA4GCCqGSIb3DQMCAgIA gDAOBggqhkiG9w0DBAICAIAwCwYJYIZIAWUDBAEqMAsGCWCGSAFlAwQBLTALBglg hkgBZQMEAQIwCwYJYIZIAWUDBAEFMAcGBSsOAwIHMAoGCCqGSIb3DQMHMB0GA1Ud DgQWBBTsPtWC6yJXL71ZWvKBwLED+iogRjAfBgNVHSMEGDAWgBRMoBWuRUWb1jj0 E5bvx7/HXxEZ8zCB1QYDVR0fBIHNMIHKMIHHoIHEoIHBhoG+bGRhcDovLy9DTj1h ZC1ERC1TVUJDQS1DQSxDTj1kZC1zdWJjYSxDTj1DRFAsQ049UHVibGljJTIwS2V5 JTIwU2VydmljZXMsQ049U2VydmljZXMsQ049Q29uZmlndXJhdGlvbixEQz1hZCxE Qz1kYXRhZG9naHEsREM9Y29tP2NlcnRpZmljYXRlUmV2b2NhdGlvbkxpc3Q/YmFz ZT9vYmplY3RDbGFzcz1jUkxEaXN0cmlidXRpb25Qb2ludDCByAYIKwYBBQUHAQEE gbswgbgwgbUGCCsGAQUFBzAChoGobGRhcDovLy9DTj1hZC1ERC1TVUJDQS1DQSxD Tj1BSUEsQ049UHVibGljJTIwS2V5JTIwU2VydmljZXMsQ049U2VydmljZXMsQ049 Q29uZmlndXJhdGlvbixEQz1hZCxEQz1kYXRhZG9naHEsREM9Y29tP2NBQ2VydGlm aWNhdGU/YmFzZT9vYmplY3RDbGFzcz1jZXJ0aWZpY2F0aW9uQXV0aG9yaXR5MCEG CSsGAQQBgjcUAgQUHhIAVwBlAGIAUwBlAHIAdgBlAHIwYgYDVR0RBFswWYI+YWN0 aXZlLWRpcmVjdG9yeS1jZXMtZWxiLTcxMTMwNDIzNC51cy1lYXN0LTEuZWxiLmFt YXpvbmF3cy5jb22CF2RkLWNlcy5hZC5kYXRhZG9naHEuY29tMA0GCSqGSIb3DQEB CwUAA4ICAQANo7DUgQerhuiR9uETihCSrCrb6kwRla6/H0TI1lmroA7ojJqQQId7 fc8V9NHLKVTLRGA7fOKsktMeVSBo84ra0p5DH0QgbNtkHLllrwqagBu2G8CHNvMp QjuJowpjhNd/fY1hiTbyi9ZrAAQRvqjlxeDRudLhxaMbUyc9BDBkChkC6TOI5c9u k4X0177yW6kPi03BdjtPEgwKiApzqq5EzlJhl8BiB6CP4t9CcNq1HU3soAFQ3LiP Pt112mp5YtESq6zVdrpfH8LOhyxFgZ8Z7/xFwbbBvXlhkcFQx/uHE93z+mS7fK8F QZ/rTsAyls7c/eBfyVrgiTM0V2PZrbEPF77OzOvEunIZwnjMjqKKgO+8REhZoGbb cDPg1lfga3UP9rNhwUNydkid5+fkAENjH45UcTFV7DzIYUp5kM8iDXoMt4Rt3g83 B3660rWpKsXac3iAsK/m9Q69qoGtinFkWX0tNWTELovIQPVTYwHBaR53GPectxOf yvxjk5/v/jl2ZLWFALeCg8ymq0ep8MsCeWrSUeYkjBI9tP0Vr2JpAXrIAMgWaraG aNMjyc3WuiZzDR2KXVEi4E04ihvDrPWrjZ6vGfUfPQ9BfUTtAbqjCnrdLu2f0N6j J0gyCX32atrXRRKpWmu8aw1hqQu7zDQciuk6L02aj2b1qZC/c+ch1Q== -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIGRTCCBC2gAwIBAgITegAAAAKPReJhV/h7ZAAAAAAAAjANBgkqhkiG9w0BAQsF ADAXMRUwEwYDVQQDEwxERC1ST09UQ0EtQ0EwHhcNMTkwMzEyMTkwMjMyWhcNMzkw MzEyMTgwNjMyWjBdMRMwEQYKCZImiZPyLGQBGRYDY29tMRkwFwYKCZImiZPyLGQB GRYJZGF0YWRvZ2hxMRIwEAYKCZImiZPyLGQBGRYCYWQxFzAVBgNVBAMTDmFkLURE LVNVQkNBLUNBMIICIjANBgkqhkiG9w0BAQEFAAOCAg8AMIICCgKCAgEAxzHQFaDH L4QxeMqcWGn3iIGIH//D3cgUKuvljcSDNaLT9p9G/5i5e8L+4VLI/M/amvITceJE UVjU81pYPQyTcwOwJ2ZDoNZun0x85eHUQhPLqZpvmETZVzzoDtb83njMZS3p19Au hJWCf2FF6XuPs6o5kDeE/2tABvYmtQZ38E37jsGFB+oGklph+5GisP5bWydkKqVK y884azEpKe6pobQFqwQXB/dc/GDFmcjWrndzwK8CH0Te5gHXC9iBe0NNwb9Ex5Hq 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YkksatSfJdFaZH7VB317siHOTP4XizhHT+MzOMbmtFPahTQrKW1kAQn8wZLoZR44 GvypTGjWtTQtmx3EVzToCg5E3LTln3gkj3oNc43IN1zDp0jfC+h4QGDAAhlQ/XRu MMbXIPZcZcuDZVJ4BOFf/8eGpwZabNvnVf1oDQiRNoxWuTmE2QlFHj9JieNsDIjM 69Fsc/RfUbB3bP++Q2MlrmT0oODhBAK/e8Vg16CfAugj3yOOqfVo8R4eQusq8+dW AUEgJHzGICBXByVjPEeCGyEEUJmeaoptAITePE35kaIge0OUqXeD9yx84IhLd6KT IDecDru3ymFzsF+R5GthYTn3zxwDyBldyLtSe673zf+aMR9oOu8UYJlNh7r8WOUY oI1JHNrvuWewuEpFi3QSXr4agnEA5FtdBNB2izM1PJZfv+WG0gpXOUH6CF1Aaly2 03e5o+fhG5H08ZV7TrsV864tthnohDIcM82kREUi9ktXWd/W3CbmSNddnYWpPPhs r4Fo8qrKXpNYp94N2yfxqELmET/8GxMV4FHmUf7jc5V3LfoVJ563T0CNMNen9a9f 02NEUxYDvXrNZqbrAWDStR7thwR7o3LYfw== -----END CERTIFICATE-----
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It seems you're trying to access 1Password from within some company intranet, and the site isn't accessible either by company policy or by defective internet access configuration from your company.
It also may be you're target of some man-in-the-middle attack to sniff your data and this certificate was inserted by the attacker. However, if it's from within some company intranet, this is probably not an attack but instead an attempt by the company to monitor internet access.
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Hey @eggster,
I'm sorry for the delayed response.
Can you let me know if you are still having difficulty signing in?
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