Safari Extension appears to crash Safari on iPad Pro
iOS: 16.4.1 (a)
1Password: 8.10.4
When extension is enabled, Safari crashed frequently and often almost immediately on activation. When disabled, no problems.
Other than disabling the extension, any ideas to fix it?
1Password Version: 8.10.4
Extension Version: 8.10.4
OS Version: iOS 16.14(a)
Browser:_ Safari
Comments
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Hello @tjfoth! 👋
I'm sorry that Safari is crashing when you use the 1Password browser extension. Please reproduce the crash one more time and then I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/140007/safari-extension-appears-to-crash-safari-on-ipad-pro#latest
- Your forum username:
tjfoth - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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I'm at a loss on how to proceed. For whatever reason, Mail is defaulting to my corporate email address (even though it is not the default account for Mail) and my corporate email won't send the file (the email appears to be sent, but when you look in the sent folder, it isn't there).
My 1Password is corporate sponsored: is that why it is defaulting to my corporate email address?
It doesn't appear I can cut and paste the file to another email client. I can't find the file in Files.
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Diagnostics can only be sent using the native Mail app on the iPad. If you tap on the "From:" field in the Mail app then are you able to choose to send the diagnostics report from another email address?
If you're not then can you double-check that another email address is enabled for the Mail app: Add an email account to your iPhone, iPad, or iPod touch - Apple Support
-Dave
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I have other emails set up. That was the first thing I checked. It only gives me my corporate email address or a random email address (the one Apple creates for privacy).
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When I compose an email outside of submitting the diagnostic report, it shows all of my email addresses.
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When I click on cancel, I do get a draft but it is without the attachment.
I added my home email address to the cc of the one with the attachment but I don’t receive a copy.
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I recommend reaching out to either Apple Support or to your corporate IT team so that they can see why you're unable to change the sending email address in the Apple Mail app. You can find Apple Support here: Official Apple Support
Once you're able to send in the diagnostics report we can investigate the 1Password crash issue further. Let me know if you have any questions. 🙂
-Dave
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Dave, is it perhaps due to how you're calling the API?
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It is not the API. Sorry for my really bad suggestion.
I was able to get the email to send to myself with smaller file sizes. Your diagnostic file is 42.9 MB. Neither gmail (my personal email) or Outlook (for work) will let me send 42.9 MB. I need to send a link.
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That's one very large JSON file!
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Thank you for the reply. Please send an email to support+forum@1Password.com with a link to this thread and, once we've received your email, one of my colleagues can generate a secure upload link so that you can share the file with the support team. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
-Dave
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Done. This is the ID from my sending the link: [#XEK-68616-248]
Thanks for your help.
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