Forum Discussion

pverhoye's avatar
pverhoye
Occasional Contributor
2 years ago

slow response

Hi!
When I want to autofill credentials, I use command+. After a second or 2, I get a menu to choose which credentials (already a diff with version 7 because 7 was smarter to find the correct credentials). So I select the one I want and press enter. And then it takes up to 5 seconds to enter the credentials.
And it needs a long time on those 'wizard-like' credentials screens where you first have to enter the username, then the pwd...etc

Settings are standard so I don't know what I am doing wrong. os = 13.3.1 (a)

Thanks for any advice

1Password Version: 8.10.4
Extension Version: Not Provided
OS Version: 13.3.1 (a)
Browser:_ Safari

browser extension

8 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    pverhoye

    Yeah, if that's the case something is not right. Let's get you over to email support. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. Attach the video directly to your email submission.

    Include the following:

    Your user name here in the forum. pverhoye
    A link to this topic. https://1password.community/discussion/140037/slow-response#latest

    This will help us connect the dots as they say.

  • pverhoye's avatar
    pverhoye
    Occasional Contributor
    2 years ago

    1P_Tommy it happens on every site, even on this one here. I made a video that I can share with you in private that shows the problem better :)

  • pverhoye's avatar
    pverhoye
    Occasional Contributor
    2 years ago

    The only things that I have running is Ghostery

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    pverhoye

    Which version of 1Password for Safari are you using? 2.10.0 is the latest version. Can you check the Mac App Store for updates? Do you happen to have any ad blockers enabled or other apps that might preclude filling?