1password sign in often not working for my partner

Cadenus
Cadenus
Community Member
in Families

Hey there,
I recently added my partner to 1password, created shared vaults - the whole nine yards.
However, we noticed that she often cannot log into the account anymore on devices that she has been logged in in the past, while being still logged into other devices. Most recently she was still logged into her iPhone App but could not use the same credentials on Windows.
Previously it was also the other way around.

I can reset her account every time and then it works but after a while it does not which frustrates her and in turn frustrates me.

Is it possible that we are missing something? What else can we check?

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Referrer: forum-search:sign into 1password

Comments

  • ag_josephine
    ag_josephine
    1Password Alumni

    Hi @Cadenus,

    We will be happy to help you with this - to avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

This discussion has been closed.