File size mismatch (bug?)

poconi
poconi
Community Member
in Windows

When I upload a file of about 960KB to the File Vault, it always shows 222KB!
Is this a bug?
I have tried reinstalling the software and restarting the PC, but the result has not changed.

1Password for Windows 8.10.6 (81006027)

1Password Version: 1Password for Windows 8.10.6 (81006027)
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • 1P_Gem
    1P_Gem

    Hi @poconi, thanks for reaching out about this!

    I've attempted to reproduce this on my end, but for me the size of the file attachment remains the same. I have a few questions to help me understand the behaviour you're seeing:

    • What type of file are you attaching?
    • If you download this file from 1Password, what size is the resulting download?
    • If you create a new item and attach the file there, does the same thing happen?
    • Does this file size change happen with other files as well, or only the one shown in your screenshot?
    • Are you attaching files using the desktop app, or 1Password.com?

    I look forward to hearing from you!

  • poconi
    poconi
    Community Member

    Excel file.xlsx-222KB
    1Password Emergency Kit.PDF-45KB
    File.zip-114KB
    Chrome Bookmark-1.html-287KB
    Chrome Bookmark-2.html-287KB
    Here is a screenshot
    https://82.gigafile.nu/0611-c4deec0a4d93abe36ce7d98fef1488d71

    File size will revert to original after download
    I use 1Password for Windows
    1Password for Windows 8.10.6 (81006027)

    Probably only the first file size is displayed!
    Previously, when I uploaded files in batches, the total file size was also counted!
    This happens when multiple files are uploaded at once! Please try it!

  • 1P_Gem
    1P_Gem

    Hi @poconi! For security reasons we're not able to click on links to files. Could you attach your screenshot in an email to support+forum@1password.com so we can take a closer look?

    With your email please include:

    Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

  • poconi
    poconi
    Community Member

    I sent an email to support with a video of the bug verification.
    Please check it!

  • GreyM1P
    GreyM1P
    edited May 2023

    @poconi

    I've found your message. One of our team will reply to you as soon as they can. :)

    ref: JMU-98376-965

  • poconi
    poconi
    Community Member

    Thanks for your prompt support 🙏.

  • GreyM1P
    GreyM1P

    @poconi

    You're welcome! :)

This discussion has been closed.