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Former Member's avatar
Former Member
2 years ago

Bank unable to log in

Was previously able to log in to https://www.pnfp.com but it won't fill now. Mac OSX 13.2.1 (22D68) running 1P for Mac 8.10.6. Have the same problem on both Safari and Chrome

1Password Version: 8.10.6
Extension Version: 81006027
OS Version: Mac 13.2.1
Browser:_ safari
Referrer: forum-search:pinnacle

browser extension
  • 1P_JoshD's avatar
    1P_JoshD
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @jubelirer,

    On behalf of Chris, you're very welcome!

    If you run into any other issues, please let us know.

    Josh

  • Former Member's avatar
    Former Member
    2 years ago

    Thanks, that worked. In the past, I've had to do that for various websites in the past but haven't needed to do so lately, so I forgot about that workaround.

  • ChrisC1P's avatar
    ChrisC1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi @jubelirer thanks for writing!

    I’ve taken some time to test the behaviour you mentioned, and I was unable to recreate it on my end. Could you try the following steps to create a new manual login for the website:

    1. Go to the website’s login page.
    2. Type in your login information manually - don't click login.
    3. Right click the 1Password icon in your browser's toolbar.
    4. Select 'Save Login' and save it as a New Item.
    5. Refresh the webpage.
    6. Click on the Email field and select the new login you just created.

    If you are able to autofill successfully, you can go ahead and delete your old login item in 1Password. Let me know how it goes.