Bank unable to log in

jubelirer
jubelirer
Community Member
edited May 2023 in 1Password in the Browser

Was previously able to log in to https://www.pnfp.com but it won't fill now. Mac OSX 13.2.1 (22D68) running 1P for Mac 8.10.6. Have the same problem on both Safari and Chrome

1Password Version: 8.10.6
Extension Version: 81006027
OS Version: Mac 13.2.1
Browser:_ safari
Referrer: forum-search:pinnacle

Comments

  • ChrisC1P
    ChrisC1P

    Hi @jubelirer thanks for writing!

    I’ve taken some time to test the behaviour you mentioned, and I was unable to recreate it on my end. Could you try the following steps to create a new manual login for the website:

    1. Go to the website’s login page.
    2. Type in your login information manually - don't click login.
    3. Right click the 1Password icon in your browser's toolbar.
    4. Select 'Save Login' and save it as a New Item.
    5. Refresh the webpage.
    6. Click on the Email field and select the new login you just created.

    If you are able to autofill successfully, you can go ahead and delete your old login item in 1Password. Let me know how it goes.

  • jubelirer
    jubelirer
    Community Member

    Thanks, that worked. In the past, I've had to do that for various websites in the past but haven't needed to do so lately, so I forgot about that workaround.

  • josh.davila_1p
    josh.davila_1p

    Hey @jubelirer,

    On behalf of Chris, you're very welcome!

    If you run into any other issues, please let us know.

    Josh

This discussion has been closed.