Cannot sign into 1Password 8
Hello, yesterday I had to delete my 1pass account because I forgot the password. Argh! I setup a new one account, and created a new password. When I tried to sign-in using the desktop 1Password 8 app, it does not recognize the password. So, I uninstalled and reinstalled the desktop app, then restarted my computer. It still does not recognize the password. I can login online, but can't login to the desktop app. I don't know what else to do.
1Password Version: 8.10.6
Extension Version: Not Provided
OS Version: Windows 10 Home
Browser:_ Not Provided
Comments
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Hello, yesterday I had to delete my 1pass account. I setup a new one, and created a new password. When I tried to sign-in using the desktop app, it does not recognize the password. So, I uninstalled and reinstalled the desktop app, then restarted my computer. It still does not recognize the password. I can login online, but can't login to the desktop app. I don't know what else to do.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided0 -
I posted this question with more info in the Windows topic area. Sorry, I don't know how to delete it in Lounge.
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Hi @TWStan! It sounds as if the app might still have your previous account added, so you won't be able to unlock it using the password to the new account.
Could you try following the steps in the guide below to give the app a reset and clear out any old account details?
Let me know how this goes!
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Yes, that worked! Thank you.
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