Forum Discussion

nimvio's avatar
nimvio
Super Contributor
3 years ago

Apple Watch App Crashes When It’s Opened (I.e., When It Syncs With The iOS App)

Not sure if this is already a logged bug, but anytime I open the app, it crashes, and I’m almost certain it has to do with syncing with the iOS app. Steps to reproduce: open the Watch app and it will freeze, then reopen the app and it’s useable. The same issue occurs when you update an item on iOS and open the Watch app again. I wonder if it’d be possible to show a spinning “loading” icon of some sort, to indicate it’s updating, otherwise it simply stays frozen. (I’m on the beta version, but it’s been an issue for quite some time, between versions.)

By the way, I really appreciate the Watch app that comes with the 1Password 8 app suite.

1Password Version: 1Password for iOS 8.10.7 81007016, on BETA channel
Extension Version: N/A
OS Version: iOS 16.5.x
Browser:_ Not Provided

ios

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    nimvio

    Thank you for those details. I've added them to the internal work item open for the issue.

    -Dave

    ref: dev/core/core#22189

  • nimvio's avatar
    nimvio
    Super Contributor
    3 years ago

    Hello 1P_Dave , sorry for the late reply. I’m on the most recent version of watchOS 9.5.1, model series 7, and I use the bleeding edge beta versions of every app of 1Password, always up to date.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    nimvio

    Thank you for the additional details. We've been able to reproduce the same behaviour here on our end and I've opened an internal issue so that our developers can investigate further.

    Would you be willing to tell me which version of watchOS you're currently running and what model of Apple Watch you have so that I can add those details to the internal issue?

    -Dave

    ref: dev/core/core#22189

  • nimvio's avatar
    nimvio
    Super Contributor
    3 years ago

    GreyM1P , so far, in the latest TestFlight, as of writing on May 30, 2023, it still crashes when opening the Watch app after a change is made (e.g. adding an item to Watch), and thus, is syncing/refreshing the updates. (I’ve verified it’s a sync thing by replicating the issue.) I’m wondering if the app could display a loading screen, because trying to tap or scroll in the Watch app upon opening doesn’t seem to help, but it still occurs even if I just let it load.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there nimvio

    Does the same thing happen with your Apple Watch in Airplane Mode? If it does, then it might be worth deleting 1Password from your Apple Watch and reinstalling it, since it would suggest it's not solely related to syncing.

    Let me know how that goes and I'll be able to help further if needs be. :)

    — Grey