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I cannot update the security code for my credit card payment method for my 1Password account

rkdougan
rkdougan
Community Member
edited May 2023 in Memberships

In Safari iOS (on iPad), I navigate to the Billing page. I tap on the edit (pencil icon) for my payment method. For my payment method I tap the Edit Payment Method. There is a little “spinning wheel” for about 3 seconds, then the dialog control closes and I end up back at the Billing page. So, ultimately there seems to be no way for me to edit the payment method.

Device: iPad (9th generation)
Operating System: 16.5
Browser: Safari app


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Comments

  • rkdougan
    rkdougan
    Community Member

    I should add that I tried accomplishing the same task on Windows 10 in the Chrome browser, and the same problem occurred.

  • Hey there! Sorry for the trouble here.

    Can you try navigating over to the "Billing" section of your account on 1Password.com, and then add this payment method as a "new" credit card?

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