Why does is say reactivate Subscription when I open one of my logins. I pay monthly.

djs2gals

Why does is say reactivate Subscription when I open one of my logins. I pay monthly.

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Referrer: forum-search:ipassword says my account if frozen but I pay monthly

Blake

Hey @djs2gals 👋

It sounds like your 1Password Account might be frozen -- unfortunately, without taking a closer look at what's happening, it's hard to say what might be happening here.

Send us an email at support@1password.com and we'd be happy to help get this fixed up. 🙂

djs2gals

But why would it be frozen? Thats what I don't understand. Who should I contact?

ag_josephine

Hi @djs2gals,

As Blake has suggest, you can send us an email to support@1password.com from your account's registered email address so we can continue the conversation there.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

djs2gals

Thanks everyone. I have figured out the problem.

ag_josephine

@djs2gals,

I'm glad to hear you were able to figure out the issue.
Let me know if you have any other questions or if there's anything else I can help you with! 😀