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Login issue

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JamesMeter
JamesMeter
Community Member
in Memberships

Hi. I use 1password daily on my iphone, mac laptop, and mac mini. They are all signed in under the same account.

I recently bought a new new mac mini, and after a failed attempt to sign in to my account, 1 password prompted me to use a different secret key than the one that appears on my account on all of my other devices.

Any advice?

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  • Blake
    Blake
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    Hey @JamesMeter 👋

    While it's not possible for your Secret Key to change by simply failing a sign-in attempt, there absolutely might be something more going on that's causing you some trouble here.

    Can you try resetting the 1Password app on that new Mac Mini, and then using the details found in your Emergency Kit (or in another 1Password app) to log back in?

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