Autofill doesn't work on support.mozilla.com

saguaro

1Password does not seem able to fill account details on the Mozilla support login page:
https://accounts.firefox.com/oauth/?response_type=code&scope=openid+email+profile&client_id=30b11ae57025e70b&redirect_uri=https://support.mozilla.org/fxa/callback/&state=HQGwJRrqLvh9I8b2oZgWWPrMOttY65GB&access_type=offline

Even using the CMD + \ shortcut will only allow me to copy and past username and password separately.

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1Password Version: Mac 8.10.6
Extension Version: 2.10.0
OS Version: 12.6.6
Browser:_ Firefox
Referrer: forum-search:Autofill doesn't work on support.mozilla.com

Joy_1P

Hi @saguaro! I've taken a look at the form on the Mozilla support login page. I can confirm that Mozilla disables extensions on their domains, and there isn't much that we can do on our end about it.

If you want to be able to use 1Password to fill on that page, you would have to remove the accounts.firefox.com subdomain in about:config in Firefox: https://share.cleanshot.com/XFPgnYj4

I hope that helps!

saguaro

Thank you! That’s it. The documentation for Firefox about:config is very spotty and there seem t be many little gotchas. Interesting that they feel only their own sites rate this extra protection.

steph.giles

@saguaro,

Thanks for getting back to us. On behalf of Joy, you are most welcome.

Let us know if there's anything else we can help with at all.

saguaro

@Joy_1P @steph.giles
I just want to say 1Password support is amazing. I’ve never experienced such excellent and friendly help. And the same each time I’ve asked or had an issue. Thank you.

Joy_1P

@saguaro you are welcome :) We really appreciate your kind words.