Unable to sign in to a Google account using a saved passkey

Fydon

I'm happy that you were able to resolve the issue. Certain passkeys created during the early beta period may indeed not work correctly due to an issue with how they were saved using that early beta version.

Deleting the old passkey and creating a new passkey, as you did, will resolve the issue and allow you to sign in successfully going forward. I'm sorry for the inconvenience, thank you again for helping us to test passkeys during the beta period.

Since this is an old thread, I'm going to close it to save the original poster from receiving notifications for every reply. If anyone else is running into an issue with saving and signing in to their Google account using a passkey then please create a new thread and my colleagues and I will be there to help. 🙂

-Dave

1P_Dave Thank you. I added the passkey to 1Password during the beta. I did just remove Bitwarden, delete the passkey from 1Password and Google. After adding a new passkey for Google, 1Password now prompts on login. Even adding back Bitwarden, the 1Password prompt comes up first (previously Bitwarden did). Strange, but it seems to be working fine now. Thanks again.

Fydon

Thanks for the reply. Do you have both 1Password and Bitwarden turned on in Edge? If you do then can you temporarily disable the Bitwarden extension and then try to save a passkey for your Google account again: Add, turn off, or remove extensions in Microsoft Edge - Microsoft Support

Let me know if that works.

-Dave

1P_Dave Thank you. I'm using 2.18.0 (Beta) in Edge and 8.10.22 (also Beta) in Windows itself. "Offer to save and sign in with passkeys" was already on. Bitwarden is able to handle passkeys for Google and other sites in Edge and 1Password on other sites in Edge, but not Google.

Fydon

I'm sorry that you're running into issues with Google passkeys on your Windows PC. Can you confirm that you're using the latest version of 1Password in the browser: Download 1Password in the browser

If you are already using the latest version then can you tell me which browser you're using? Can you also check to make sure that the following option is turned on:

1. Open your browser.
2. Right-click on the 1Password icon in your browser's toolbar.
3. Click Settings.
4. Click AutoFill.
5. Make sure that "Offer to save and sign in with passkeys" is turned on.

I look forward to hearing from you.

-Dave

On Windows, the "use your passkey" option allows Bitwarden or Windows Hello passkeys but 1Password does not work for Google.

@TyLauriente

Thank you for sharing the steps that worked for you. 🙂

-Dave

This is working fine for me, although I initially thought it wasn't working either because of how you have to use a passkey to sign into google.

Make sure at the password screen to select "Try another way", then on that screen, you should have the option to use the passkey.

Have you checked this?
https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F13529161%3Fhl%3Den&assistant_id=generic-unu&product_context=13529161&product_name=UnuFlow&trigger_context=a

Section "Turn skip passwords on or off for users"