Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Stanthewizzard's avatar
Stanthewizzard
Occasional Contributor
2 years ago

Unable to sign in to a Google account using a saved passkey

Neither Google nor Microsoft offers me to use passkey as a sign in method. Am I doing it wrong ? Thanks 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not ...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Fydon

I'm happy that you were able to resolve the issue. Certain passkeys created during the early beta period may indeed not work correctly due to an issue with how they were saved using that early beta version.

Deleting the old passkey and creating a new passkey, as you did, will resolve the issue and allow you to sign in successfully going forward. I'm sorry for the inconvenience, thank you again for helping us to test passkeys during the beta period.

Since this is an old thread, I'm going to close it to save the original poster from receiving notifications for every reply. If anyone else is running into an issue with saving and signing in to their Google account using a passkey then please create a new thread and my colleagues and I will be there to help. 🙂

-Dave