Newly generated passwords not showing up in desktop app
I generated a new log-in and password with the 1password plug-in (per usual... I've done this many times) and it is not showing up in my desktop app. It does show up online and in my phone app and it does actually work when I try to use the new log-in.
Interestingly, when I came here looking for support I had to create a log-in and password for THIS 1password support site and the same thing happened - I cannot see the log-in I created for 1password support in my desktop app either (but again, I can on my iphone app)
1Password Version: don't know
Extension Version: don't know
OS Version: Windows
Browser:_ Chrome
Referrer: forum-search:Newly generated passwords not showing up in desktop app
Comments
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Hello @KeithWeibrecht! 👋
I'm sorry to hear that you're not seeing all of your items in 1Password for Mac. So that we can look into this further, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/140657/newly-generated-passwords-not-showing-up-in-desktop-app
- Your forum username:
KeithWeibrecht - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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Thank you for the report, if you see the offline items issue again then please send in a diagnostics report so that we can investigate further.
Regarding the app integration issue, I've replied to you here: https://1password.community/discussion/comment/688549/#Comment_688549
-Dave
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