Scan QR code returns "QR code detection failed" consistently

jtummins
jtummins
Community Member
in Mac

When trying to create a one-time password for Backblaze, the Backblaze website generates a QR code and displays it on the screen.
1Password seems to know that 2-factor authentication is available for Backblaze and displays a message in a purple banner to that effect, with a button to "Scan QR code". When I click that button, the message "QR code detection failed" is displayed at the bottom of the 1Password window.

Alternatively, I can edit the Backblaze record, and specify that a one-time password field be displayed. On the right end of that field is a small symbol that seems to indicate that it will scan a QR code. When I click that symbol, the message "QR code detection failed" is displayed at the bottom of the 1Password window.

The last time I recall using this feature, 1Password displayed a scanning tool that could be moved over the QR code to set up the one-time password. That's no longer the case.

1Password is authorized in System Settings > Privacy & Security > Accessibility.

Is there something that I'm missing here? Can you provide detailed instructions for creating one-time passwords?

1Password for Mac 8.10.7
macOS 13.4

1Password Version: 1Password for Mac 8.10.7
Extension Version: 1Password fro Safari 2.11.0
OS Version: macOS 13.4
Browser:_ Safari
Referrer: forum-search:"qrcode detection failed"

Comments

  • Dave_1P
    Dave_1P

    Hello @jtummins! 👋

    I'm sorry that you ran into an issue when scanning a 2FA QR code on the Backblaze website using the 1Password for Mac desktop app. Our developers are aware of the issue and are investigating. I've added you to the internal work item for the issue so that they're aware that you're affected.

    In the meantime, you should be able to scan the QR code on the Backblaze website using 1Password's browser extension: Use 1Password as an authenticator for sites with two-factor authentication

    -Dave

    ref: dev/core/core#19783

  • jtummins
    jtummins
    Community Member

    Thank you very much for the tip about the browser extension! It never occurred to me that the setting 2FA function would be in the browser extension.

    --Jim

  • Dave_1P
    Dave_1P

    I'm happy to help! Thank you again for reporting the issue. 🙂

    -Dave

This discussion has been closed.