Empty categories still show on the left

EloiLagrange

I'm new to 1Password. Tried to find an answer on this forum but could not. I entered some data under certain categories and then I decided to change the categories. I entered them again under other categories. I deleted the initial data and the trash. I now have some empty categories (Documents and Social Security Number) that still show on the left in the Windows app. When online they dont show anymore. I tried to sign out the app and then sign in again, but the empty categories still show. Is there a way to mask the empty categories on the left pane?

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1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: Windows 10
Browser:_ Edge

GreyM1P

Hi there @EloiLagrange

We do have an open issue for that, and I'm sorry it's an inconvenience. I'll add this thread to our internal tracker for that issue while our Development team work on it.

The workaround to fix it is to sign out of 1Password, completely quit 1Password by right-clicking it in the system tray by the clock and choosing Quit, then open 1Password again and sign back in. Then, only Categories that have items in them will appear in the sidebar.

Give that a try and let me know how you get on. I'll be here if you need further help. :)

— Grey

ref: dev/core/core#13984

EloiLagrange

Thanks a lot Grey! I have just tried it and it worked as you said!!! Empty categories are gone from the side panel. I must say my wife and I really think 1 Password is great and quite easy to handle. Keep up the good work! :)

GreyM1P

@EloiLagrange – Great! I'm glad to hear that got things sorted out, and thank you for your kind words. We always appreciate feedback. 😁

ironcore13

If this is hijacking, sorry. Just thought it would be good to report it in one place instead of many.

This workaround did not work for me. I signed out of 1password, quit the app, made sure the browser plugin was logged out, and restarted my computer completely. Upon logging backin (to the PC and to 1Password), the empty category (Emails) is still there. Not a big deal, just wanted to report that it's still an issue and that the workaround did not work for me.

ag_mike_d

Hello @ironcore13 - No worries and sorry for the delay!

Thanks for report and letting us know this this process didn't work for you. I've included your details in the issue filed with the team.

Please let us know if you have any other questions.

Dave_1P

@ironcore13 and @EloiLagrange

1Password for Windows version 8.10.16 now includes a fix for the issue that showed some categories in the sidebar even when you don’t have items in those categories.

You can find instructions on how to update here: How to keep 1Password up to date

Thank you again for reporting the issue. 🙂

-Dave

ironcore13

@Dave_1P confirming that after the update to 8.10.16, the empty categories are now gone. Thank you!

Dave_1P

@ironcore13

I'm happy that you're no longer seeing the issue. 🙂

-Dave