Error: System unlock was attempted but we cannot use it.
Hi al,
I am on Pop_OS! 22.04 and my 1password system application stoped working. I can start it and the icon will appear in the system tray. When I open 1password nothing happens. When I run 1password from the command line, I can see the following logs when opening quick access or the 1password application:
INFO 2023-06-20T09:11:36.093 tokio-runtime-worker(ThreadId(7)) [1P:ssh/op-agent-controller/src/desktop.rs:504] SSH Agent has started. WARN 2023-06-20T09:11:43.867 tokio-runtime-worker(ThreadId(22)) [1P:foundation/op-linux/src/kernel_keyring.rs:840] failed to initialize keyring helper, its functionality will be unavailable: Io(Error { kind: UnexpectedEof, message: "failed to fill whole buffer" }) INFO 2023-06-20T09:11:43.868 tokio-runtime-worker(ThreadId(7)) [1P:op-app/src/app/backend/unlock.rs:312] System unlock was attempted but we cannot use it. Silent unlock failed while opening Quick Access.
I also am not able to open the 1password application settings to try disabling integration with the OS password mechanism.
Could you please think along on how to solve this?
1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: Pop_OS! 22.04
Browser:_ Not Provided
Comments
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Hey @PimVanNierop, I apologize for our delayed response here. Are you still encountering this issue? If so, I'd like to ask you to create a diagnostics report from your Linux device:
Sending Diagnostics Reports (Linux)
Attach the diagnostics to an email message addressed to
support+linux@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/140913/error-system-unlock-was-attempted-but-we-cannot-use-it#latest
- Your forum username:
PimVanNierop
We'll look forward to hearing from you and assisting further.
Ali
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@AliH1P Hello Ali, Yes, I still have the problem. I will file the report. Thanks for the response,
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You're most welcome @PimVanNierop, thanks for filing the report. I see our team has reached out to you and we'll continue the conversation there.
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