1P not filling the boxes

Andrew42

I'm happy to hear that you were able to resolve the issue. Thank you for this feedback as well:

Incidentally setting up IP on the Destop is not particularly straightforward as the basic url is set to IP.com with no other suggestions but we, here in Europe use *.eu so we have to know to make the change or1P will not recognise the input.

I've passed your experience along to the team internally so that we can look into improving the sign in process in the future.

Since the original issue is resolved I'm closing this thread. If you do run into the same issue again then please reply to my colleague's last email to you and they can help further. 🙂

-Dave

ref: LFY-71213-481
ref: 35092004

steph_giles . I confirm that by re-installing Windows 10 the problem seems to have solved itself. I suppose my Windows was, in someway, corrupted.
Years ago a support technician from another company advised me to do a complete, clean reinstall of my computer every six months to get rid of all the stuff that gets loaded in between and which can cause problems. I stopped doing that a while back because it takes three to four hours to get back to normal. But I think I will restart reinstalling Windows which is less than he recommended but seems to have cleared up a number of niggly issue I have been shaving.
Thank you for you help.

steph_giles. I have not yet been contacted. Not to worry. Yesterday my computer would randomly and frequently go to sleep. In the end I have reinstalled Windows 10 and am currently adding back all the software that did not come with the computer: Happy Days. But, it will let me understand if my issue was in fact based on a w1ndows vulnerabilty. Incidentally setting up IP on the Destop is not particularly straightforward as the basic url is set to IP.com with no other suggestions but we, here in Europe use *.eu so we have to know to make the change or1P will not recognise the input.

Thank you Andrew42, I have located your support ticket.

A member of the team will be in touch soon, thank you for your patience.

ref: LFY-71213-481

This time I have a response:
For your reference, this is your support ID:
[#LFY-71213-481]
Let me know if it contains what you need. My was my first time to generate a console log so I am not sure if this is what is wanted.

I sent these on July 21st to mailto:Support+forum@1Password.com. I never got any acknowledgement, even from BitBot.

I will send again, today.

Hi Andrew42,

I'm so sorry for the delay in getting back to you.

It looks like your 1Password app may be having a hard time connecting with your browser.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report so our team can take a closer look at what may be going wrong. Here's how:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

I have had no response to my last comment. I believe my video has been accessed. I still have the problem, either:
1. I unlock 1P on my desktop and the icon on my browsers stays locked. When that happens I cannot open any site when using 1P on the desktop.
2. Sometimes the web site icon shows unlocked after about 20 seconds, other times it never unlocks.
3. If I click on the locked browser icon it either opens 1P and I can see my favorites or it does nothing at all.
4. When I have unlocked 1P on my desktop and the web icon also shows unlocked accessing web sites via the browser icon is easier and quicker that accessing the same web site via 1P desktop.
5. I have had instances when after showing unlocked, the web site icon changes from the full blown unlocked status to something intermediate. I.E. the browser icon does not show a locked sign and does show the fully unlocked browser sign either but some smaller less defined icon. When that occurs, which is occasionally, I cannot open any web site either via 1P desktop or via the icon on the the web browser even though 1P on the desktop is unlocked. When that happens I have two choices: wait to see if the browser recovers or shut down 1P and start again.
6. Apart from concluding that something is wrong in the State of Rome, I have also concluded that the status of the web site icon controls if 1P desktop will work or not.

I hope that is clear

https://www.loom.com/share/bb4f839009b442c09bdaf2a3a36a7ea8?sid=61497e77-a312-4b4f-8f42-c50c4b8d03ac

Here is the link to the video I made. It shows me logging into the Windows Desktop app, Going to my Internet Start Page where you will see the browser app is not unlocked.

Once I've waited a while I click the browser icon. What happens then is not normal, for me, usually when I click the icon it tries to open 1P and just goes on on on without anything happening.

Normally, I drop out of the browser trying to open, go back to the desktop app, return to the internet and the icon registers open,

While the browser icon is not unlocked I cannot access any site even via the desktop app.

I hope this helps.

I have NOT forgotten you. I am trying, not very successfully to install and use Loom. Signing in using Google is not working very well: remember I need to create a video when 1P is not working to show you the time lag between signing into 1P in the app and the browser icon reflecting that. I think I've recorded a video but cant find it to review it!!

Keep the Faith.