Forum Discussion

vishalsheth's avatar
vishalsheth
Super Contributor
2 days ago

login fill issue - save!!!

login issue - after filling the password from 1password it's asking to save the same. Why? What's happening here?

I logged in for a site. I filled through 1password. After the login it asked me to save the login, why? I have not saved but it should not ask me. This is happening for multiple sites. I'm sure you'll say the site structure has changed but then such things should get updated automatically or there should be an option to check if the login already exists and I can confirm it to be the same.

macos

6 Replies

  • Ind3X's avatar
    Ind3X
    Frequent Contributor
    18 hours ago

    I have this behaviour occasionally too & when using Universal AutoFill. The extension prompts to save new or update existing info.

    I saved the 'updated' information from the popup and noticed that the browser extension had saved the password truncated after 30 characters. It was a simple rollback in the app to return to the correct saved password though.

    1P_Dave​  Does the browser ext have any character limitations?

    vishalsheth​ , do you use a particularly long password on the sites where you observe this issue? When prompted, you could save a new entry and compare differences to see if you have any truncated fields.

    Using:
    1P v8 desktop + browser extension (latest)
    Safari (latest)
    macOS Tahoe (latest)

    • vishalsheth's avatar
      vishalsheth
      Super Contributor
      8 hours ago

      Ind3X​ 

      I think I had faced this issue in the past. Since it was a pain and such issues kept arising even after sharing I stopped saving in such manner. Even today when I generate through the browser extension I copy it. Now I allow it to save. Then I check in 1p8 if it's the same, if not then I update by pasting it. It saved random password. I'm guessing the browser was not allowing sharing the password generated and shared garbled characters.

      1P_Dave​ We should be way away from such issues.

      Also when the website is updated it should also update the new address and details if needed for password filling.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 day ago

    Hello vishalsheth​! 👋

    I'm sorry that you're seeing an unexpected prompt asking you to save a login on macOS. So that I can help further, can you share the following: 

    1. How are you filling your login? Using the browser extension? Using Universal AutoFill (Command-Backslash)?
    2. What browser are you using when you see the issue? 
    3. Can you share a screenshot of the prompt that you see? 


    I look forward to hearing from you.

    -Dave

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        1 day ago

        vishalsheth​ 

        Thank you for answering those questions. Can you post a screenshot of the prompt that you see? 

        If you'd prefer to avoid sharing the screenshot in the community then please send it to support@1Password.com along with a link to this thread. After emailing in, you'll receive an automated reply with a Support ID. Post that here, and I'll be able to locate your message.

        -Dave