Just moved from Dashlane to 1Pass, but my payments did not come over

dearjuliette

I looked at my zip from Dashlane and the file does have my credit cards, but they did not come over via the import. I looked into my vault and I can't find them, did some searching and I'm pretty sure they are not there. Anything I can do to import them?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Mac OS X 13.4.1
Browser:_ Chrome

Blake

Hey @dearjuliette! I'm sorry to hear you've run into a bit of trouble importing your credit cards from Dashlane. If you're sure that your credit cards were included in the CSV export from 1Password, can you try importing just the credit cards themselves from that CSV through our web importer and let me know if that works?

https://support.1password.com/import-1password-com/

https://support.1password.com/import-dashlane/#get-help

dearjuliette

Spoke w/ support and they informed me to look in my secure notes and there they were. I guess the import tool doesn't do well w/ the cc info.

ag_josephine

Hi @dearjuliette,

Thanks for letting us know you were able to find them!