Upgraded from 1Password 7 to 8 (Mac) Now My Password Isn't Accepted/Emergency Kit Fails
Since I haven't heard back from email tech support, here is my problem:
I created family accounts for myself (organizer) and my wife. I then upgraded to v. 8 (I've waited on upgrading her until I successfully upgraded). She is able to login to her account via the web interface. (We are still in the 14-day trial period.)
Two oddities during the upgrade: The system seemed to indicate that my wife's account could be used to recover my account but as I understand it, only a family organizer can do that. And unlike my wife's upgrade, there was not an automated process to download my Emergency Kit. I had to login to my account and manually download it.
Now 1Password will not accept my password: neither the new one nor my previous v.7 password. (They are slightly different.)
I tried entering my Emergency Kit data but that also failed.
Fortunately, prior to upgrading I exported my v.7 data in .1pif and .cvs formats plus have a backup of my v. 7 vault.
ref: RPY-89584-771
1Password Version: 8.10.7
Extension Version: NA
OS Version: Mac OS 11.7.8
Browser:_ NA
Comments
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Hi @MrMojoOne,
To avoid confusion, if you've already written in, please post ticket number and I'll be happy to have someone on our support team take a look right away.
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