Watchtower Two-factor authentication items not synchronizing with the app

Paulbaltzer1

In Watchtower, the Two-factor authentication items from my Mac desktop are still showing after I have chosen to Ignore them in on my Iphone App. They don't appear to be synchronizing. Also, on the Mac desktop, how do I Ignore Two-factor authentication?

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1Password Version: iOS 8.10.8
Extension Version: 2.12.0
OS Version: Mac
Browser: Chrome

Dave_1P

Hello @Paulbaltzer1! 👋

I'm sorry that you're not seeing items in the same state on both your iPhone and Mac. So that I can better understand the situation, I'd like to ask you to take a screenshot of what you're seeing on your Mac and attach it to your reply:

• Take a screenshot on your Mac

Please make sure that nothing sensitive is visible in the screenshot.

Also, on the Mac desktop, how do I Ignore Two-factor authentication?

Are you already using the 1Password 8 app on your Mac: Download 1Password 8

If you are then you can choose to ignore Watchtower's suggestion regarding two-factor authentication by clicking on an item, expanding the "Two-factor authentication" banner, and clicking Ignore: Use Watchtower to find passwords you need to change

-Dave

Paulbaltzer1

Hello Dave,

I downloaded the Mac app and it allows me to Ignore two-factor authentications and it looks to be synchronizing across all platforms.

Thanks,
Paul

Dave_1P

@Paulbaltzer1

I'm happy to hear that you were able to download and install 1Password 8 for Mac. Are you now seeing changes made using 1Password on your iPhone make it to your other devices as well?

If you're not then let me know and I can help troubleshoot further. 🙂

-Dave

Paulbaltzer1

Dave,

Yes, the changes are making it to other devices.

Thanks,
Paul

Dave_1P

I'm glad to hear that everything is working properly now. 🙂

-Dave