1Password Autofill not working on iOS 16.5.1

Fastred
Fastred
Community Member
edited July 2023 in iOS

1Password Autofill is now longer working in iOS to enter passwords in Safari or other apps. The "Key" symbol still appears above the iOS keyboard, but when I press it it "flashes" but nothing happens...

Using iOS 16.5.1 on an iPhone 12 Pro.

1Password Version: 8.10.8
Extension Version: Not Provided
OS Version: iOS 16.5.1
Browser: Safari

Comments

  • Dave_1P
    Dave_1P

    Hello @Fastred! 👋

    I'm sorry that you're unable to fill logins using Password AutoFill on your iPhone. I'm not able to reproduce the same issue on my end. As a first step can you try the following:

    1. Fully close Safari on iOS.
    2. Fully close 1Password on iOS.
    3. Open and unlock the main 1Password app from your home screen.
    4. Open Safari and go to any webpage.

    Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

    If that still doesn't work then I see that you've also sent in an email to our support team. One of my colleagues will reach out to you as soon as possible. To prevent having the same conversation in two places at once I'm closing this thread.

    -Dave

    ref: CAA-22742-879

This discussion has been closed.