To protect your privacy: email us with billing or account questions instead of posting here.

problem with two factor authentication

Options
gvaldezr
gvaldezr
Community Member
edited July 2023 in Memberships

I changed my iPhone to a new one, and now when I want to sync my account on iCloud, it asks for the two-factor authorization code. In Authenticator, I don't have anything from 1Password. In Safari, when I want to log into my account, it also asks for the two-factor authentication. How can I get the two-factor authentication code now? The authenticator app in iPhone ask me for a QR code. Where can I get the one from 1Password now?

1Password Version: 8.10.8
Extension Version: Not Provided
OS Version: iOS 16.5.1
Browser: Safari

Comments

  • Laura_1P
    Laura_1P
    Options

    Hey, just for clarification, are you being asked to authenticate your iCloud account, or your 1Password account?

    Do you have any local vaults?

  • IanMOwens
    IanMOwens
    Community Member
    Options

    I am having the same issue. Can you assit?

  • ag_josephine
    ag_josephine
    Options

    Hi @IanMOwens,

    Are you also wanting to sync with iCloud? If so, the same questions posed by @Laura_1P above would apply.

This discussion has been closed.