1Password doesn't autofill on Disney.com websites.

netnothing
netnothing
Community Member
in 1Password in the Browser

Within the last few weeks, Disney has made a change to their login system they use for most Disney properties and 1PW can no longer autofill using the in form drop downs.

You can see this on most Disney websites as they all use a similar version of the popup style login form:

https://www.disney.com/
https://www.disneymovieinsiders.com/
https://disneyworld.disney.go.com/login

All of these sites are using the same Disney login credentials.

The autofill works when selecting it from the 1PW icon in the browser toolbar.

The autofill does NOT work when selecting a login directly on the form dropdowns (when you click on a form field and in the form it drops down the login options). This results in nothing filling in the form.

This is impacting all browsers I have tried on my Mac: Chrome, Safari, Firefox, Edge.

This is not impacting browsers in iOS as I don't think they get the same popup style login form.

1Password Version: 8.10.8 (81008045)
Extension Version: 2.12.0
OS Version: macOS 13.4.1
Browser: Chrome

Comments

  • steph.giles
    steph.giles

    Hey @netnothing,

    Thanks for taking the time to report this.

    The login forms for these particular websites are built using something called a focus trap which makes it difficult for 1Password to fill the fields from the inline menu.

    Our developers are aware and are looking to make improvements on these pages in a future update.

    I'm sorry for the disruption. In the meantime, as you have suggested I would recommend filling these fields from the 1Password icon in your browser toolbar.

    Let us know if there is anything else we can help with at all.

    ref: dev/core/core#1088

  • blubell
    blubell
    Community Member
    edited November 28

    The same problem occurs in the MS Windows environment with Firefox and Chrome based browsers. Attempting to open a website using in browser extension also fails. When can we expect a resolution? There is a large community that accesses Disney websites.

  • Dave_1P
    Dave_1P

    @blubell

    I'm sorry for the frustration, the issue is still being worked on by our development team. I've added your report to the internal work item that we have open.

    In the meantime, this workaround should help:

    1. Open the Disney website and navigate to the login form.
    2. Click on the 1Password icon in your browser's toolbar.
    3. Select your Login for Disney, click Autofill.

    Let me know if that doesn't work.

    -Dave

  • blubell
    blubell
    Community Member

    As I indicated before, the in browser 1Password also fails in Firefox and Chrome based browsers, in Windows 10 and 11. All environments tested are up to date. I haven't been able to test the Android environments.

  • steph.giles
    steph.giles

    Thank you for getting back to us @blubell, I understand that this isn't ideal.

    Does the workaround Dave provided work for you?

  • huffalumpy
    huffalumpy
    Community Member
    edited December 1

    workaround works for me.
    1Password for Mac 8.10.22 (81022021)
    FF 120.0

  • Dave_1P
    Dave_1P

    @huffalumpy

    I'm happy that the workaround is helpful. 🙂

    -Dave

  • blubell
    blubell
    Community Member

    This workaround does NOT work in Windows 10/11, Firefox or Chrome based browsers.

  • blubell
    blubell
    Community Member

    Correction to my last post, the Open and Autofill function from the extension/add-in does not work. However, once the User Id page is open, the extension/add-in Autofill function does work. Likewise for the Password page. I have only tested the WDW, My Plans page; however, I expect this to work with all the Disney Go logins.