We are getting 'forbidden' from some users when logging into 1password via web browser

JamesO
JamesO
Community Member
in Business and Teams

Hi we are getting the forbidden error come up when users are logging into 1password. From reading several posts it seems that 1password has blocked the IP's. How do we remove this block please?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • GreyM1P
    GreyM1P

    Hi there @JamesO

    We'll need to look into why that blocking might be happening, so if you could send us an email to support+forum@1password.com including a link to your post, and the IP addresses affected, our team will be able to investigate that with you.

    Note that we'll only be able to discuss account-related queries with an account Admin.

    Looking forward to hearing from you.

    — Grey

  • JamesO
    JamesO
    Community Member

    Hi. Email sent.
    Thanks for getting back to me

  • GreyM1P
    GreyM1P

    @JamesO – You're welcome. One of the team will reply to you as soon as they can. :)

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