"Unable to find user info."

DaneM
DaneM
Community Member
edited July 2023 in Business and Teams

We are currently in the process of deploying 1Password to our users. Over half of our users have successfully been deployed but that stopped two days ago. Since then, when attempting to sign into new accounts for the first time we are greeted with "Unable to find user info." Anyone else run into this issue?

We are using the desktop app to sign in on 1password.com. We are using Duo for MFA.

1Password Version: 8.10.7
Extension Version: 2.12.0
OS Version: Windows 10
Browser: Chrome

Comments

  • ScottS1P
    ScottS1P

    Hello @DaneM,

    I'm Scott on the 1Password support team. It's nice to meet you.

    I'm sorry to hear your team is having trouble signing into the 1Password website. While it would be my pleasure to help you with this, we may need to discuss information which could be account specific. To make sure we don't share any personal or confidential email, it would be best to move this to a support ticket. To do that, send an email to BusinessSupport@1Password.com with a link to this community post, and a screenshot of the issue, and we'll be glad to help.

    Thank you,

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