Cannot enroll passkey on ios & desktop

kaerez
kaerez
Community Member
edited July 2023 in iOS

Attempt to enroll on AWS fail (iOS & Desktop).

iPhone details:

1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: iOS 17.0 (21A5277j)
Browser: Chrome GA

Desktop details:

1Password Version: 1Password for Mac 8.10.9 (81009029)
Extension Version: 1Password in the browser 2.13.1 21300102, on BETA channel
OS Version: MacBook Pro - Apple M1 Pro - Ventura 13.4.1 (c)
Browser: Chrome GA - Version 114.0.5735.198 (Official Build) (arm64)

Comments

  • GreyM1P
    GreyM1P

    Hi there @kaerez

    Saving and using passkeys on iOS isn't supported yet. I see you're running a beta of iOS 17, which will allow 1Password to save and use passkeys, but that functionality isn't available just yet. We're working on it! :)

    I'm also not seeing AWS on our list of supported apps and services at https://passkeys.directory/ which may go some way to explaining why saving a passkey didn't work. I'd be keen to learn more about what happened on your Mac, so could you email support@1password.com with as much detail as you can about what you did, what you expected to happen, and what actually happened instead? Our team will then be able to look into this with you and if necessary, can help troubleshoot the process.

    — Grey

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