1Password Firefox password generator "Copy" button not working

adamjb
adamjb
Community Member
in 1Password in the Browser

When generating a password clicking the "Copy" button often does not copy the generated password, forcing me to highlight the generated password and CMD+C or right-click > copy.

The password then does not get saved in 1Password as a generated password.

This is very frustrating!

The only way to fix this is to disable the extension and re-enable. But this happens constantly!

1Password Version: 1Password for Mac 8.10.8 (81008045)
Extension Version: 2.11.0
OS Version: macOS 13.4.1 (c)
Browser: Firefox

Comments

  • steph.giles
    steph.giles

    Hi @adamjb,

    I'm sorry for the trouble, it sounds like your extension may be having a hard time syncing with our servers. Can you try the following steps and let me know if it improves things:

    1. Right-click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Let me know how you get on.