Can't update or reinstall

ilolita
ilolita
Community Member
in Desktop betas (Mac, Windows, and Linux)

About a week ago, I frequently encountered the problem of not being able to update.

When I try to uninstall and reinstall it doesn't work anymore.

1Password Version: 8.10.9.29
Extension Version: 2.13.1
OS Version: Windows 22H2 22621.1992
Browser: Firefox 116.0(x64)

Comments

  • ag_tommy
    ag_tommy

    @ilolita

    Have you tried restarting the device and disabling any antivirus apps temporarily? If not, I'd suggest that as the initial step. If you continue to have trouble I'd suggest reaching out to my colleagues on the Windows team. If you need to do that email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

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