PIN not working in 1pw for teams

Community Member

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as renamed the sqlite file in %appdata%. What are my next steps?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided


  • ag_max

    Hi @msoileau,

    Our team would be happy to help investigate this more closely via email. When you have a chance, please send us an email at from your account's registered email address so we can continue the conversation there.

    After you have sent the email, feel free to post the ticket number you receive so we can locate your message and connect it with this forum discussion.

This discussion has been closed.