How long does it take for a support to reply?

ashleyk
ashleyk
Community Member
edited August 2023 in Mac

I have been having some major Mac issues with Apple Mail crashing whenever an email is sent that forced me to reinstall the OS, then import my data from Time Machine. Unfortunately it didn't fix my Mail issues and now I have a message from 1Password saying:

"1Password has detected an error with your local app database, please contact
support@1password.com."

I sent in an email around 18 hours ago and had an automated response, but nothing since and this is blocking my whole work day. Luckily it still works on my iPhone, however it is a pain having to read from the phone and manually type in every password. How long does it take for support to reply these days?

1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: 13.5
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @ashleyk! 👋

    I'm sorry for the delay. I've sent you a reply just now via email, let's continue the conversation there. To prevent duplication of effort I'm closing this thread. 🙂

    -Dave

    ref: EWC-23762-815

This discussion has been closed.