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Account Frozen - But subscription paid

augustprabhu
augustprabhu
Community Member
in Memberships

I am absolutely at loss of words. There have been multiple issues related to billing. Earlier there were 2 subscriptions for my 1Password account, which I asked Apple to fix (one was related to 1Password 7). Now, they are charging me for 1Password 8 every month, but the account remains frozen. This has been the case for almost 3 months now, where I have paid but no access to paid version. No answers from Apple for 2 queries sent so far. Amount for the month of August is deducted, but my 1Password Account still remains frozen. Please support.

1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: macOS 14
Browser: Not Provided

Comments

  • GreyM1P
    GreyM1P

    Hi there @augustprabhu

    Billing or account questions are best handled by our team by email, since we don't have access to any of your account information here on the 1Password Community. Email us at support@1password.com and one of the team will reply to you as soon as they can.

    — Grey

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