Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unable to access my 1password account

Hello,

Hoping for some assistance. I am not about to access my account. I am using my emergency kit information and keeps indicating the following:

"We weren’t able to sign in to your account. Maybe there’s a typo? Check your sign-in details and try again.
If you were invited to 1Password by someone else, they can recover your account"

I don't want to delete the account and create a new one because I will loose everything there but unless you can help me out.

Thank you so much!

1Password Version: 7
Extension Version: Not Provided
OS Version: mac OS12.1
Browser: Not Provided

browser extension

1 Reply

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @ajares23,

    I'm sorry for the delayed response. Can you let me know where it is you are trying to sign in? Are you able to access your account if you try to sign in at https://start.1password.com/signin ?

    Let us know how you get on.