Browser Extension Password Generation: Error Occurred

Options
shrey
shrey
Community Member
edited August 2023 in 1Password in the Browser


I'm seeing this error when trying to generate a password using the browser extension. On top of this, I have noticed that there is a significant delay when I click on the suggested password and it being accepted and saved to 1Password.

1Password Version: 8.10.9
Extension Version: 2.13
OS Version: Not Provided
Browser: Chrome

Comments

  • shrey
    shrey
    Community Member
    Options

    I'm seeing this error when trying to generate a password using the browser extension. On top of this, I have noticed that there is a significant delay when I click on the suggested password and it being accepted and saved to 1Password.

    1Password Version: 8.10.9
    Extension Version: 2.13
    OS Version: 13.5
    Browser: Chrome

  • steph.giles
    steph.giles
    Options

    Hey @shrey,

    I'm sorry for the trouble. It sounds like there might be an issue with the extension syncing to our server and saving your information.

    Can you give these steps a try:

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Let us know how you get on or if you are still running into this issue and we cant try a different approach.

This discussion has been closed.