Touch ID isn't working to unlock 1Password for Mac

System
System
in Mac
This discussion was created from comments split from: Touch ID and Apple Watch are grey'ed out in 1Password settings.

Comments

  • swartkrans
    swartkrans
    Community Member

    I installed 1password 8 and had it running side by side with 1password 7 unintentionally, upgrading to 1password 8 I guess didn't remove 7. 1password 7 was able to use touch id 1password 8 wasn't able to. I completely removed 1password, followed the above steps still doesn't work. I don't really want to deal with this so I'm not willing to reset any data or reinstall or jump through anymore hoops. As far as I see it you broke this with your lazy upgrade flow and now I have a worse experience. Thanks. There was like nothing in 1password 8 that was compelling or valuable and now I have a worse experience after going through an installation process that was pretty much a big waste of my time and all I'm going to do is leave this unhappy comment. Because what I'm going to do? Use last password? Everything is awful.

  • Dave_1P
    Dave_1P
    edited August 2023

    Hello @swartkrans! 👋

    I'm sorry that you ran into trouble when upgrading to 1Password 8. The issues that you've mentioned are definitely not normal and I'm confident that our support team can help you get everything working. To help expedite the process, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

This discussion has been closed.