SSO Linking Problem
We are piloting Unlock 1Password with SSO (our IdP is Okta) and we have a handful of members so far in the pilot group. One new member to the pilot was running into issues. They were seeing an error during the SSO linking step 
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The irony is, this person was logged in via (redacted by 1Password support).1password.com -- and when navigating there in a new tab, there was a different account which was coming up first (a former employee). We seemed to be stuck in a log in loop and could not determine how to resolve this.
Same result in an incognito window. Any suggestions?
1Password Version: Version 7.9.10 (70910002)
Extension Version: Not Provided
OS Version: MacOS: Ventura 13.5
Browser: Chrome: 115.0.5790.170 (Official Build) (x86_64)
Comments
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Hello @kevinjbeattie,
I'm sorry to hear your team member is having trouble getting started with Unlocking 1Password with Okta. I'd like to have our SSO specialists review your case. Please send an email to BusinessSupport@1Password.com, from the email address of your company 1Password account, to open a ticket with us. In your email, please include the following information:
- The 1Password account email address of the team member experiencing this problem.
- A link to this community page, which is: https://1password.community/discussion/141784/sso-linking-problem
- The sign-in address of your team, which I've redacted from your original post to help protect the security of the account.
Since this information should be kept private and confidential, please do not share it here on our public community forums.
Thank you,
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