Autofill not working on Safari on modal popup

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hsareenjane
hsareenjane
Community Member
edited August 2023 in 1Password in the Browser

I am unable to autofill my data onto a modal popup form on safari browser from 1password extension on first attempt, but after multiple attempts it gets filled. And on normal form it is working fine with the same react component. I don't know what the issue is?

Can anyone help who has faced the same issue?

1Password Version: 1Password for Mac 8.10.9 (81009046)
Extension Version: 2.13.0
OS Version: macOS 13.4.1
Browser: Safari

Comments

  • steph.giles
    steph.giles
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    Hey @hsareenjane,

    Can you point us at the page you are having trouble on so we can do some testing and best advise?

    Thank you!

  • hsareenjane
    hsareenjane
    Community Member
    edited August 2023
    Options

    Hi @steph.giles,

    1) You have to create an account on https://jane.com/.

    2) You need to go to any product and hit Buy Now.

    3) Modal popup will open, click on Add Payment Method button and try to fill with the help of 1Password on Safari, it won't work but it works on Chrome on Mac. Same is working on safari when you go to bag and checkout, but not on Modal popup.

    OR

    You and try login or signup with 1Password, it won't work on safari.

    Thanks!
    -Himanshu

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