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Yubikey (and backup Yubikey) not being seen?

igeneo
igeneo
Community Member
edited August 2023 in Memberships

Trying to login to my 1PW account (Safari) it asks for my security key, when I insert I get a real quick popup that disappears. Same behavior with my backup Yubikey.

Help?


1Password Version: 8.10.12
Extension Version: 2.14.0
OS Version: Mac OS14 beta 23A5328b
Browser: Safari

Comments

  • igeneo
    igeneo
    Community Member

    Ok.. managed to capture the popup....

    How do I allow that?

  • igeneo
    igeneo
    Community Member

    Ok.. found where to set that and I'm past that error... Now with BOTH of my YubiKey, I get this

  • Hi @igeneo,

    We will be happy to help you with this - to avoid sharing your account information here, can you send us an email to support@1password.com/support+forum@agilebits.com from your account's registered email address so we can continue the conversation there.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

  • igeneo
    igeneo
    Community Member

    Bah! enabled the device and rebooted.. was being a bit daft

  • Haha @igeneo

    That one, my friend, happens to us all. I had one like that last night and was like uh, yeah, totally me.

This discussion has been closed.