1Password in the browser offline

Hey @Nerfman,

I see my colleague has been in touch, let's continue our conversation over email.

@Dave, any updates?

@Nerfman

Thank you! I've located your email and logs and one of my colleagues will send you a reply via email as soon as they've finished reviewing them. 🙂

-Dave

ref: KPT-77191-513

@Dave, I did that and will send over now. Thanks!

@Nerfman

I'm sorry that you're also seeing an offline message in your browser. Can you please follow the steps in my colleague Steph's post to send in your diagnostics report and console log via email as attachments: https://1password.community/discussion/comment/698639/#Comment_698639

Once you've sent the logs, along with a link to this thread, to support+forum@1password.com you should receive a reply from our BitBot assistant with a Support ID number. Please post that number here and I'll make sure that the logs get to the right team.

-Dave

Hello, I'm having the same issue. Started two days ago and I've restarted and updated Chrome plus my Windows 11 machine. Can't get it to go to online mode. Help because I'm starting to have to write all this stuff down and that just doesn't make sense.

Hey @franklyg,

I'm sorry for the trouble, if it persists can you send over some logs so we can take a closer look at what is happening?

Can you send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

Hi all / 1Password esp. - I'm encountering this issue on Windows 10, Google Chrome Extension, up to date version (2.16.0). My 1P extension reports "offline" (with red line-through-cloud icon) after I successfully log in. I'm obviously on the internet (submitting this post) so I don't follow how 1P considers me "offline". How can I fix this? Note: this happened to me a week or so back and had to store a few new passwords locally (bad news) until it finally resolved itself at some unknown point. I've locked 1P and re-logged in; not sure what else to try. Please advise!

Thank you for the updates JohnCHelms, @tdensmore.

Let us know if there's anything else we can help with at all.

Signing out and back into the app fixed it on my Windows PC. I'll let you know about my Mac tomorrow as it's my work computer. (suggestion/fix was sent via support email)