When tapping on an item in a category only a blank screen appears
v8.10.14 has a major problem...at least for me. I tried a complete new install, but it's still occurring. The "first" time I open any category and tap on any item, I get the following, instead of the item I tapped.
If I tap back one level and select that same item again (or any other item), it's correctly displayed. This only happens the "first" time opening any item in any category. I'm seeing this both on my iPhone 14 Pro (with the developer iOS 17 beta) and also with my wife's iPhone 14 Pro (with the current production version of iOS). If it was just on my iPhone with the beta, I'd say that was the culprit...but it's not.
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UPDATE: It’s going from bad to worse. Now, I am getting that screen about half the time I click on an item. I was going to try going back to the 1Password beta build, but now the iOS beta is full.
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Hello @LarryMcJ! 👋
I'm sorry that items are intermittently not being displayed on your and your wife's iPhone. So that we can investigate this further, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/141928/when-tapping-on-an-item-in-a-category-only-a-blank-screen-appears
- Your forum username:
LarryMcJ - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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@Dave_1P - oddly, I came back here to post that I had figured out the culprit, and couldn’t find this thread. But now it’s showing up under My Discussions. Strange.
If you still want a diagnostic report, I’ll be happy to provide it. However, the cause is not anything to do with 1Password, but the latest iOS 17 developer beta. I thought it wasn’t at first, but it definitely is. Everything worked fine with the previous beta 6, but after 7, this problem manifested. Sorry to bother you 😞.
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For me it occurs so often I don’t have to worry about trying to reproduce it. Reproducing it is the norm. So odd that beta 6 worked with it, but beta 7 did not. Oh well, Tuesday will bring beta 8 and hopefully fix it.
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As far as I'm aware this isn't a known issue so we'd need to investigate further. If you're able to reproduce the issue again and then sent in a diagnostics report using my instructions from earlier then the team would be happy to take a look.
-Dave
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I've checked with several colleagues and also my wife, all running 1P 8.10.14 and they're not having the issue, nor are they using the iOS 17 beta. I'm convinced this is because I'm using the iOS 17 beta 7. I did not have this issue with iOS 17 beta 1-6...only 7. Beta 8 should drop on Tuesday, I'll see if it clears up. No sense your team wasting time chasing something that's not broken on your side, but actually caused by the iOS beta. If I can ever grab a slot in the 1P iOS beta, I'll try that but it stays full all the time.
On second thought, I'll go ahead and send a diagnostics report anyway just in case someone wants to look at it.
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