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Former Member's avatar
Former Member
3 years ago

Can't run (or repair or uninstall/reinstall) after restoring to a Windows restore point

I had something go wrong with my system and used a Windows restore point to fix it. Everything else seems to work but now 1Password won't launch. I tried running it in PowerShell to see if there was an error and got this:


Fatal error in , line 0
Version mismatch between V8 binary and snapshot.
V8 binary version: 11.4.183.14-electron.0
Snapshot version: 11.4.183.29-electron.0
The snapshot consists of 578034 bytes and contains 3 context(s).

I tried uninstalling and it fails silently because in the background it's just running 1Password.exe --uninstall. I would just remove the files and re-install but I foolishly installed it from the Windows Store, which probably pulls all kinds of dark magic behind the scenes and I'm worried I'll end up making things worse.

1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: Windows 11 Pro (10.0.22621)
Browser: Not Provided

windows

1 Reply

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @jhclouse,

    Thanks for your message. I'm sorry for the troubles you are encountering after using a Windows restore point and the failed attempt to uninstall.

    Could you try downloading and reinstalling 1Password for Windows from 1Password.com, to see if this helps repair the installation?
    * 1Password for Windows - Download

    Let us know how you make out.