Can't run (or repair or uninstall/reinstall) after restoring to a Windows restore point

jhclouse
jhclouse
Community Member
in Windows

I had something go wrong with my system and used a Windows restore point to fix it. Everything else seems to work but now 1Password won't launch. I tried running it in PowerShell to see if there was an error and got this:

Fatal error in , line 0
Version mismatch between V8 binary and snapshot.
  V8 binary version: 11.4.183.14-electron.0
   Snapshot version: 11.4.183.29-electron.0
The snapshot consists of 578034 bytes and contains 3 context(s).

I tried uninstalling and it fails silently because in the background it's just running 1Password.exe --uninstall. I would just remove the files and re-install but I foolishly installed it from the Windows Store, which probably pulls all kinds of dark magic behind the scenes and I'm worried I'll end up making things worse.

1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: Windows 11 Pro (10.0.22621)
Browser: Not Provided

Comments

  • ag_mike_d
    ag_mike_d

    Hello @jhclouse,

    Thanks for your message. I'm sorry for the troubles you are encountering after using a Windows restore point and the failed attempt to uninstall.

    Could you try downloading and reinstalling 1Password for Windows from 1Password.com, to see if this helps repair the installation?

    Let us know how you make out.

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