Firefox 117.0 on Windows 11: no more autofill

datakid

Hi Team,

I upgraded my Firefox installation yesterday from 116.x to 117.0, and the autofil feature of 1Password extension has stopped working.

Thanks

abandonedbrain

Came here for the same issue. I do note that only the autofill done with the 1P icon in the page fields isn't working for me; the one in the extension bar autofills fine when I click it. Restarted browser, restarted computer. Doesn't work correctly in Private browsing, either. Using 2.14.1 version of the extension in Firefox 117.0, Windows 11 with latest CU updates for August.

steph.giles

Hey @datakid, @abandonedbrain,

I'm sorry for the trouble. Can you let me know if it works after a fresh install?

1. Right click the 1Password icon in your browser toolbar and choose 'Remove Extension'
2. Install a fresh copy from here: Get 1Password in your browser

If this doesn't help, can you send over a console log from the extension and a diagnostics report so we can take a closer look at what may be going wrong? Here's how:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

datakid

Hi Team, thanks for the update. Looks like a reboot (?!?!?!?!) was enough to get it working again over the weekend. I did notice this AM when I opened a new profile in Fx that it happened - but again, restarting that profile was enough to help it kick over. Appreciate the quick response.

steph.giles

Hi @datakid,

Thank you for the update, that's interesting.

Let us know if there is anything else we can help with at all!

datakid

Just confirming that the FX extension, in a secondary profile, requires auth, then the secondary profile window be closed and re-opened, and re-auth'd, to work.