Edits and new items are not showing up on other devices
Seems there are now quirks I am running into recently:
When I create a new login for a website 1P does not save that login in my list of logins, but it is in fact saved. After creating the new login I go back to edit it and it does not appear in my list - and when I search for it, there are no results. However, if I go to the website URL to login, 1P recognizes the page and I can then let 1P fill in the credentials and it logs me in. The only way I can seem to get 1P to show the login in my list is to re-boot my Macbook Air. Very strange.
Seems like now I have to use Chrome to login to the 1P community as Safari does not work - a message pops up saying: "Unexpected Error Please try refreshing the page and submitting again" However, nor amount of refreshing works. See screen shot
Thank you for reaching out. Our development team is currently investigating an issue where customers may not see new items, or edits made to existing items, created using one client app (including browser extensions) in other client apps.
As a workaround until the issue is resolved, you can manually lock and then unlock 1Password where you're not seeing the new item or edit appear to have that item or edit appear. If you're using 1Password.com then refresh the page. Let me know if this workaround doesn't work for you.
Hopefully the issue will be resolved soon. I'll update this thread when I have more news to share.
ok thank you Dave. Also regarding issue number 2 with Safari, I see n response and I just logged in on Safari so it seems that issue has corrected itself.
Seems like now I have to use Chrome to login to the 1P community as Safari does not work - a message pops up saying: "Unexpected Error Please try refreshing the page and submitting again" However, nor amount of refreshing works. See screen shot
I'm sorry that you ran into an error message when trying to sign into the community using Safari. The error message that you're seeing is something that others have reported seeing as well (in other browsers like Chrome) and we've opened a ticket with our platform provider to investigate this further.
For the time being, the error usually goes away after some time for most people. Can you try clearing Safari's history/cache to see if that improves the situation?
Thank you for reaching out. Our development team is currently investigating an issue where customers may not see new items, or edits made to existing items, created using one client app (including browser extensions) in other client apps.
As a workaround until the issue is resolved, you can manually lock and then unlock 1Password where you're not seeing the new item or edit appear to have that item or edit appear. If you're using 1Password.com then refresh the page. Let me know if this workaround doesn't work for you.
Hopefully the issue will be resolved soon. I'll update this thread when I have more news to share.
As of today, I am also noticing my users having issues with 1password not saving login credentials. The web extension will have a current list but the standalone app wont. When creating a new login the extension will save it but the app wont.
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and new items are not showing up on other devices","id":"message:154738","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:17285"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:154738"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154738"},"body":"
Seems there are now quirks I am running into recently:
\n\n
When I create a new login for a website 1P does not save that login in my list of logins, but it is in fact saved. After creating the new login I go back to edit it and it does not appear in my list - and when I search for it, there are no results. However, if I go to the website URL to login, 1P recognizes the page and I can then let 1P fill in the credentials and it logs me in. The only way I can seem to get 1P to show the login in my list is to re-boot my Macbook Air. Very strange.
\n
Seems like now I have to use Chrome to login to the 1P community as Safari does not work - a message pops up saying: \"Unexpected Error Please try refreshing the page and submitting again\" However, nor amount of refreshing works. See screen shot\n
\n
\n","body@stringLength":"1246","rawBody":"
Seems there are now quirks I am running into recently:
\n\n
When I create a new login for a website 1P does not save that login in my list of logins, but it is in fact saved. After creating the new login I go back to edit it and it does not appear in my list - and when I search for it, there are no results. However, if I go to the website URL to login, 1P recognizes the page and I can then let 1P fill in the credentials and it logs me in. The only way I can seem to get 1P to show the login in my list is to re-boot my Macbook Air. Very strange.
\n
Seems like now I have to use Chrome to login to the 1P community as Safari does not work - a message pops up saying: \"Unexpected Error Please try refreshing the page and submitting again\" However, nor amount of refreshing works. See screen shot\n
\n
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After creating the ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQ3NjIsMTU0NzYy","node":{"__ref":"ForumReplyMessage:message:154762"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQ3NjIsMTU0NzU0","node":{"__ref":"ForumReplyMessage:message:154754"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQ3NjIsMTU0NzUy","node":{"__ref":"AcceptedSolutionMessage:message:154752"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQ3NjIsMTU0NzQ5","node":{"__ref":"ForumReplyMessage:message:154749"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:154738":{"__typename":"Conversation","id":"conversation:154738","solved":true,"topic":{"__ref":"ForumTopicMessage:message:154738"},"lastPostingActivityTime":"2025-04-17T07:19:56.996-07:00","lastPostTime":"2025-04-17T07:19:56.996-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:154738":{"__typename":"ModerationData","id":"moderation_data:154738","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTQ3MzgtUlJHdHNI?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTQ3MzgtUlJHdHNI?revision=2","title":"Screenshot 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Edits and new items are not showing up on other devices","moderationData":{"__ref":"ModerationData:moderation_data:154762"},"body":"
ok thank you Dave. Also regarding issue number 2 with Safari, I see n response and I just logged in on Safari so it seems that issue has corrected itself.
BenBob
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I'm glad that you're now able to sign into the community using Safari. 🙂
\n
-Dave
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Seems like now I have to use Chrome to login to the 1P community as Safari does not work - a message pops up saying: \"Unexpected Error Please try refreshing the page and submitting again\" However, nor amount of refreshing works. See screen shot
\n
\n
I'm sorry that you ran into an error message when trying to sign into the community using Safari. The error message that you're seeing is something that others have reported seeing as well (in other browsers like Chrome) and we've opened a ticket with our platform provider to investigate this further.
\n
For the time being, the error usually goes away after some time for most people. Can you try clearing Safari's history/cache to see if that improves the situation?
\n
-Dave
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Thank you for reaching out. Our development team is currently investigating an issue where customers may not see new items, or edits made to existing items, created using one client app (including browser extensions) in other client apps.
\n
As a workaround until the issue is resolved, you can manually lock and then unlock 1Password where you're not seeing the new item or edit appear to have that item or edit appear. If you're using 1Password.com then refresh the page. Let me know if this workaround doesn't work for you.
\n
Hopefully the issue will be resolved soon. I'll update this thread when I have more news to share.
\n
-Dave
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As of today, I am also noticing my users having issues with 1password not saving login credentials. The web extension will have a current list but the standalone app wont. When creating a new login the extension will save it but the app wont.
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I'm sorry that you're seeing the same issue. Please see my post here.
\n
-Dave
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