Login via app, ok; login to web fails

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Tom Harrison
Tom Harrison
Community Member
in Business and Teams

I have two accounts, personal and business. All working fine, installed on several devices. My password is the same for both accounts. I have my secret key, same as what I stored in emergency kit and sent from phone account. Confirmed my email matches, confirmed I am using the key associated with the business account.

I can successfully log in to business account on mac and iphone with the 1P v8 app, but when logging in on Chrome at the business URL, I am getting message "Can’t sign in. The email address and Secret Key are not correct for .1password.com." where mycoprefix is the domain of my company.

1Password Version: 8.10.13
Extension Version: 12.14.1
OS Version: 13.4
Browser: Chrome

Comments

  • Tom Harrison
    Tom Harrison
    Community Member
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    Nevermind. All set. Doh. Can I delete stupid posts I wrote :-) ?

  • ScottS1P
    ScottS1P
    Options

    Hello @Tom Harrison,

    I'm glad to hear you were able to get this resolved. Let us know if there is anything else we can help with, and have a wonderful weekend.

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